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Explore How We Protect Your Privacy

At data kingkong, your personal data — from account registration details to payment records with DANA, OVO, GoPay and QRIS — is handled with clear rules, limited retention…

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction records protectedAccount deletion on requestData retained only as long as legally required24/7 privacy support channel
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data kingkong Explore How We Protect Your Privacy
REACH OUR PRIVACY TEAM

Open a Direct Line for Privacy Requests

If you need to exercise a data right — access, correction, portability or deletion — our privacy team is reachable around the clock. We aim to acknowledge your request within 24 hours and resolve it within 14 calendar days. Choose the channel that works for you and include your registered account email so we can locate your records without delay.

Team online

Live Chat

Start a live-chat session on datakingkong.best — available 24 hours a day, 7 days a week. Type 'privacy request' at the opening prompt and an agent routes you to the data team within two minutes.

Email Support

Send your privacy request to the address listed in your account dashboard under Settings > Privacy. Include your full name and registered email; we respond within 24 hours on business days and 48 hours on weekends.

In-Account Request Form

Log in, go to Settings > Privacy > Submit a Request, fill in the form and choose your request type — access, correction or deletion. We send a confirmation reference number immediately so you can track progress.

HOW WE HANDLE YOUR DATA

See What We Do With Your Account Data

We keep data practices transparent and auditable. Every category below represents a real operational process — not a policy statement written to satisfy a checkbox.

Data Collection

We collect your name, email, date of birth and payment-method identifiers — such as your linked DANA or OVO wallet reference — only at the point of account creation or when you add a new payment method.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to measure page load speeds and error rates. You can disable non-essential cookies from your browser settings at any time without losing account access.

Account Security

Passwords are hashed before storage and never readable by our staff. Two-factor authentication is available under Settings > Security; we recommend enabling it to add a second verification step whenever you log in from a new device.

Data Retention

Active account data is kept for the duration of your account plus the period required by applicable Indonesian financial regulations. After account closure, anonymised transaction summaries may be retained for regulatory reporting; identifiable records are deleted.

Third-Party Processors

Payment processors for DANA, GoPay, OVO and QRIS receive only the data fields needed to authorise your transaction. They operate under data-processing agreements that prohibit use of your information for their own marketing.

Your Right to Request Changes

You may request a full export of your personal data, correct any inaccurate field or ask us to delete your account records entirely. Submit requests via live chat or the in-account form; we aim to complete them within 14 calendar days.

Check the Answers to Common Privacy Questions

The questions below reflect what people actually ask when they want to understand how their data is used on datakingkong.best. If your question is not listed, our live-chat team can answer it any time — day or night, including weekends.

We collect your full name, email address, date of birth, phone number and the reference identifiers of any payment method you link — such as your DANA wallet ID or OVO account number. We collect only what is needed to operate your account.

No. We do not sell, rent or trade your personal data to any third party for marketing purposes. Payment processors like GoPay and QRIS receive only the transaction fields required to process your deposit or withdrawal, nothing more.

Once your account is closed, identifiable personal records are scheduled for deletion after the retention period required by applicable Indonesian financial and data regulations. Anonymised aggregate data may be kept longer for regulatory reporting only.

Yes. Log in, go to Settings > Privacy > Submit a Request and choose 'Data Export'. We will compile your records and deliver them to your registered email within 14 calendar days. There is no fee for a standard data-access request.

Submit a deletion request through the in-account form under Settings > Privacy, or send a message via live chat with the phrase 'account deletion request'. We acknowledge within 24 hours and complete the deletion within 14 calendar days.

Core privacy rights — access, correction and deletion — are available to all account holders. Some features or data-sharing practices depend on local law, so eligibility for certain functions may vary depending on your region within Indonesia.

Payment method identifiers are encrypted at rest and in transit. Our agreements with DANA, OVO, GoPay and QRIS processors restrict them from using your data for any purpose other than processing the specific transaction you authorised.

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